Customer success story

A flexible contingent workforce solution fit for a pandemic

As well as the increased flexibility and enhanced visibility, the support provided by Guidant Global at this critical juncture enabled the client organisation to win more work and expand its footprint both regionally and globally.

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Impact at a glance

A flexible contingent workforce solution that helped the client maintain business-critical production during the pandemic. Delivering urgent workforce support, enhanced visibility and significant cost reductions across mill operations.

$9.1m

Total cost reductions

$4.7m

Bill rate reduction

$4.4m

Working capital savings

387

Temperature takers sourced

98-100%

Fill rate levels achieved

Programme impact: Guidant Global helped the client keep mills operating safely while expanding workforce support across contingent and SOW requirements.

ManufacturingIndustry

USRegion supported

19.1bn USDCompany revenue

45,000Employees

The Situation

An established partnership needed to adapt quickly to support business-critical operations.

A long-standing client partnership

Guidant Global already had an established partnership with a global Fortune 200 personal care corporation dating back to 2017. Previously focusing only on corporate roles, Guidant is now the client’s MSP for all contingent and Statement of Work requirements.

Supporting production during disruption

When the pandemic hit, the client suddenly needed urgent support to increase temporary headcount to ensure business-critical production could continue and make its operating mills safe during the pandemic.

Keeping mills safe and operational

The client needed to continue operating at full capacity while implementing the right Covid-safety measures across mills that were critical to business continuity.

Client profile

Manufacturing

A global Fortune 200 personal care corporation with 45,000 employees and a US-based programme supporting critical mill operations.

Programme focus

Contingent workforce

Guidant Global provided urgent workforce support to help the client operate safely during the pandemic while scaling contingent and SOW requirements.

The Challenge

Urgent temporary workforce support was needed across production mills operating around the clock.

Each facility’s multiple entrances had to be covered by a temperature checker who could also ensure that every person entering the building signed a declaration statement. Around 4,000 employees would be on the premises on any given day, working different shift patterns, with the majority of mills operating 24/7.

Maintaining critical production

The client needed to increase temporary headcount quickly so business-critical production could continue throughout the pandemic.

Making operating mills safe

The client had to implement the right Covid-safety measures while ensuring its mills could continue to operate at full capacity.

Covering multiple entrances

Each facility’s multiple entrances had to be covered by a temperature checker to support safe access into the building.

Managing 24/7 shift patterns

Around 4,000 employees would be on site on any given day, working different shift patterns, with most mills operating 24/7.

Scaling at short notice

Guidant had to scale up numbers very quickly at short notice to build the capability to deal with a growing workload during a difficult time.

The Solution

A rapid, flexible workforce solution to source and manage temporary workers across 26 production mills.

Guidant was approached to source and manage a temporary workforce of around 400 temperature takers for 26 production mills, most of which were open round the clock. From an initial quota of 50, Guidant had to scale quickly to support the client’s urgent needs.

01 Sourcing temperature takers +

Guidant sourced and managed a temporary workforce of around 400 temperature takers for 26 production mills, most of which were operating around the clock.

02 Scaling at speed +

From an initial quota of 50, Guidant scaled up numbers very quickly at short notice to build the capability needed to manage the growing workload.

03 Building trust with mill managers +

Managing all temperature takers successfully, Guidant’s resourcing expertise helped to build trust and maintain a strong relationship with mill managers.

04 Expanding Covid support roles +

Guidant was subsequently tasked with helping to source Covid assessment workers as well as occupational health nurses and advisers.

05 Supporting PPE production +

When the client started to manufacture its own PPE equipment and facemasks, Guidant provided the contingent workforce to deliver this additional requirement.

06 Dedicated hotline and reporting +

Guidant set up a dedicated hotline for those who couldn’t make their shift and provided daily reports for mill managers, giving total visibility of staffing resources and spend.

Results

Increased flexibility, enhanced visibility and $9.1m in cost reductions.

$9.1m

Total cost reductions

$4.7m

Bill rate reduction

$4.4m

Working capital savings

387

Temperature takers sourced

Client locations supported

Significant cost reductions

The programme delivered a total of $9.1m in cost reductions, including $4.7m in bill rate reduction and $4.4m savings in working capital.

Rapid workforce delivery

Guidant sourced 387 temperature takers, scaling far beyond the original quota of 50 to meet urgent operational requirements.

Expanded location support

By 2020, Guidant was supporting 32 client locations, up from the original eight locations supported in 2019.

High fill rate levels

Across all the mills, 98-100% fill rate levels are now achieved, supporting reliable workforce coverage across the programme.

Communication was a key component of the programme’s success. The dedicated hotline enabled Guidant to monitor changes and respond swiftly to unexpected staff absences, while daily reports gave mill managers total visibility of staffing resources and spend.

Enhanced visibility and communication

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