“We’re never complacent – that’s why placement quality is one of our key performance indicators. Placement quality is a measure of work orders that continue beyond 30 days without replacement. This KPI is important because it takes time and money to train candidates. By analyzing this data, we can monitor the number of candidates making it through training to the call center floor, and the associated cost.”
contingent workers placed
Guidant Global has been working with our client, a US outsourcing company and a major US government contractor, since 2007. We began with a modest two projects. Since then, we’ve worked together on hundreds of contingent labor initiatives, including a project screening, vetting and onboarding workers for a Covid contact tracing contract, as well as identifying and staffing their first European headquarters.
Today our team supports the sourcing of contingent resources across their Call Center, Administrative, IT, Professional and Clinical skill categories, and during 2022 Guidant delivered the following key highlights.
Being in this partnership for the long term means we take the time to listen to and understand our client’s challenges before designing a bespoke workforce management solution that meets their needs. And as our partnership has evolved, we’ve been able to apply our learnings to new projects. For example, we developed a rapid-response model to support our client’s hurricane response program. This was then adapted to deliver Covid-related services for state and federal government.
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