Customer success story

Leading US healthcare services provider

Helping a major US healthcare provider evolve its IT resourcing strategy through a phased roadmap, SOW management, VMS automation and competitive sourcing to unlock greater visibility, compliance and cost savings.

Talk to our team View results

Impact at a glance

A phased SOW management programme built on strong executive sponsorship. Delivering greater visibility, faster approvals, stronger supplier control and measurable cost savings.

3-5 days

SOW approval time reduced from 2 months

76%

Cost savings from first competitive SOW

300+

Previously hidden IT resources made visible

30-50

Essential SOW suppliers by specialty

$45/hr

Saved in a recent competitive bid case

Programme impact: Strong client sponsorship enabled successful change management and helped present the SOW Management business case directly to key stakeholders.

HealthcareClient sector

$3.4bnCompany revenue

34,300Employees

USRegion supported

The Situation

Evolving a non-employee workforce programme for a major US healthcare provider.

Managing a complementary IT workforce

Our client, a major US healthcare provider, engaged Guidant Global to manage their non-employee workforce program with a core focus on their complementary IT workforce.

Fresh workforce management approaches

As a strategic workforce solutions provider, Guidant Global provides clients with fresh innovative approaches to better manage and engage non-employee workers. This includes both standard and complex categories of work, using the latest technology, and understanding the latest workforce trends.

A phased roadmap for IT resourcing

In collaboration with our prestigious healthcare customer, we developed a considered approach that would evolve their IT resourcing strategy over a phased roadmap. Using our experience and expertise, we knew that an administrative SOW holds intrinsic value, but full procure-to-pay automation and competitive sourcing would unlock the maximum ROI for our customer.

Client profile

$3.4bn

The client is a major US healthcare provider with 3.4 billion USD in company revenue and 34,300 employees.

Programme focus

SOW

Guidant Global helped evolve the client’s IT resourcing strategy through SOW management, VMS automation, competitive sourcing and procure-to-pay control.

The Challenge

Unlocking maximum ROI from a previously unmanaged environment.

Guidant Global’s first objective was to establish a controlled engagement framework, as well as VMS automation for all contingent workers. This was a major undertaking, especially as the client had a previously unmanaged environment with substantial spend, highly specialized roles and niche suppliers.

Previously unmanaged environment

The client had a previously unmanaged environment, making it important to establish a controlled engagement framework for non-employee workforce activity.

Substantial spend

Despite the substantial spend involved, Guidant Global felt the programme was necessary for the client to get maximum value from their contingent workforce.

Highly specialized roles

The programme needed to support highly specialized roles across the client’s complementary IT workforce and related SOW activity.

Niche suppliers

Niche supplier relationships needed to be managed in a way that created stronger visibility, better controls and more cost-optimized spending.

Maximum ROI

An administrative SOW held intrinsic value, but full procure-to-pay automation and competitive sourcing would unlock the maximum ROI for the customer.

The Solution

A full-scale buy-to-pay SOW strategy under the governance of the Guidant Global MSP.

Once the contingent programme was operating at high efficiency, Guidant Global captured all SOW activity within SAP Fieldglass. This provided new levels of visibility, helped track resources, onboarding and payment data, mitigated risk, streamlined operations and delivered actionable intelligence to drive better supplier engagement and cost-optimized spending.

01 SOW module within the VMS +

The SOW programme includes the SOW module within the VMS to facilitate automation and support a more controlled, visible operating model.

02 Decision support for every requisition +

Decision support is provided for every requisition to ensure the optimum sourcing channel is selected for each requirement.

03 Strategic sourcing and competitive bidding +

The programme provides strategic sourcing and competitive bid process oversight, helping suppliers to be engaged based on capability and overall value.

04 Standardized SOW templates +

Standardized templates for SOW documents support clearer requirements, consistent governance and a more efficient creation process.

05 Clearly defined deliverables and terms +

SOW creation now includes clearly defined deliverables and payment terms, supporting stronger control from the outset.

06 Contract execution and compliance +

Contract execution and onboarding compliance are managed as part of the wider programme, helping mitigate risk and streamline operations.

07 Supplier relationship management +

Supplier relationship and performance management gives the client stronger oversight of supplier activity, quality and pricing.

08 Automated invoicing and analytics +

Automated invoicing, payments and full reporting and analytics across the programme help create tighter controls and actionable intelligence.

Results

The new programme continues to deliver exceptional results, with improving outcomes every year.

Expanding the programme to SOW increased visibility to over 300 previously hidden IT resources. It helped streamline the supply base, improved supplier comparison and evaluation, reduced SOW approval times and created additional cost savings through competitive bidding.

300+

Hidden IT resources made visible

30-50

Essential SOW suppliers

3-5 days

SOW approval time

76%

Cost savings from first competitive SOW

$45/hr

Saved in a recent bid case

Increased visibility

Expanding the programme to SOW increased visibility to over 300 previously hidden IT resources across areas including digital, EMR, Lawson and more.

Streamlined supplier base

The visibility helped streamline the supply base to 30-50 essential SOW suppliers, depending on specialty.

Faster approvals

The Guidant Global team manages the SOW engagement, setting strict timelines for suppliers. Approval times for SOWs have decreased from 2 months to 3-5 days.

Better supplier decisions

The client can now easily compare and evaluate shortlisted suppliers on metrics such as quality and pricing, supporting more strategic and informed decision making.

Reduced risk and stronger compliance

Optimizing the VMS tool for SOW created efficiencies that were not previously realized, with the VMS serving as a hub for all records and resulting in tighter controls, reduced risk and greater compliance.

Competitive bid savings

The first competitive SOW resulted in 76% cost savings relative to the incumbent suppliers’ last paid price, without degradation in quality.

In another recent case, Guidant Global was able to save the client $45 per hour when comparing SOW T&M rates to contingent worker rates and leveraging a competitive bid process.

Programme impact

Book a discovery call with
our workforce experts.

Talk to our team →

Solutions

Latest from Guidant Global

About