The challenge
Our client, a premium drinks manufacturer partnered with us in 2012 to help them gain visibility and control of their contingent labour. The seasonal nature of their business alongside regular promotional activity means they are frequently engaging high volumes of both white and blue collar contingent labour across their UK and Ireland operations. Historically, an uncontrolled list of suppliers was being used and this presented their business with numerous challenges, including:
- 70+ supplier relationships to manage
- Inconsistent compliance and increased risk
- Lack of visibility and control of labour usage
- Few opportunities to improve value for money
- Inconsistent representation of the client brand and candidate experience
What we’ve done
Guidant created a bespoke contingent labour managed service solution for the client which is aligned to the needs of their business and is an embedded component of their talent engagement strategy. Our solution is underpinned by features such as:
- Dedicated onsite account team and single point of contact
- Visible account management and stakeholder engagement right across the UK and Ireland
- Expert supply chain management practices
- Introduction of leading Vendor Management System (VMS) technology
- Comprehensive and regular management information
- Standardisation of recruitment processes and candidate experience
In addition, the Guidant team manages the permanent PSL which augments the client's internal Talent Engagement Team.
Key achievements
Guidant’s relationship with the client continues to go from strength to strength. As some examples of the successes we’ve achieved by working in partnership:
- Guidant has placed an average of up to 1000 candidates per annum
- Delivered over £1.5m in cost savings over the first 4 years of partnership
- Dramatically increased visibility of contingent labour expenditure
- Enhanced the candidate experience from attraction right through to induction and beyond
- Consistently excellent hiring manager feedback in quarterly surveys
- Outstanding service delivery and compliance, as measured by Operational Excellence audit
What our client says:
"Customer satisfaction is continually high and the strength of our working partnership [with guidant] is excellent. I am very impressed in their professionalism and their commitment to continuous improvement, they are very much a part of our team and I look forward to continued delivery contributing to our commercial success."
Head of European Resourcing
