Customer success story

Contingent labour visibility and control for a premium drinks manufacturer

Helping a premium drinks manufacturer gain visibility and control of contingent labour across its UK and Ireland operations, while improving compliance, value for money and candidate experience.

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Impact at a glance

A bespoke contingent labour managed service solution built around visibility, control and consistency. Supporting high-volume seasonal hiring across UK and Ireland operations.

£1.5m+

Cost savings delivered over the first four years

~1,000

Candidates placed per annum

70+

Supplier relationships brought under greater control

2012

Partnership established

UK & Ireland

Operational scope supported

Programme impact: Guidant helped the client improve contingent labour visibility, strengthen compliance and enhance candidate experience.

Food and drinkIndustry

22 billion GBPRevenue

27,000Employees

USRegion supported

The Situation

A seasonal, high-volume workforce needed greater visibility and control.

A premium drinks manufacturer

Our client, a premium drinks manufacturer, partnered with Guidant in 2012 to help them gain visibility and control of their contingent labour.

Seasonal and promotional demand

The seasonal nature of their business, alongside regular promotional activity, means they are frequently engaging high volumes of both white and blue collar contingent labour.

UK and Ireland operations

This workforce activity spans their UK and Ireland operations, requiring a consistent, controlled and visible approach to contingent labour management.

Client profile

27,000

A premium drinks manufacturer with 27,000 employees and 22 billion GBP in revenue.

Programme scope

UK & Ireland

The contingent labour programme supports high-volume hiring across the client’s UK and Ireland operations.

The Challenge

An uncontrolled supplier list created risk, inconsistency and limited visibility.

Historically, an uncontrolled list of suppliers was being used and this presented their business with numerous challenges, including supplier management pressures, inconsistent compliance and limited control of labour usage.

Too many supplier relationships

The client had more than 70 supplier relationships to manage, creating complexity and reducing overall control.

Compliance and risk

Inconsistent compliance increased risk across the contingent labour population and made standardisation difficult.

Limited labour visibility

The business lacked visibility and control of labour usage, making it harder to understand and manage contingent labour expenditure.

Brand and candidate experience

There were few opportunities to improve value for money, alongside inconsistent representation of the client brand and candidate experience.

The Solution

A bespoke managed service solution aligned to the needs of the business.

Guidant created a bespoke contingent labour managed service solution for the client, embedded as a core component of their talent engagement strategy and underpinned by specialist account management, supplier management and technology.

01 Dedicated onsite account team +

A dedicated onsite account team and single point of contact gave the client clearer ownership, communication and day-to-day support.

02 Visible stakeholder engagement +

Visible account management and stakeholder engagement right across the UK and Ireland helped align the solution to operational needs.

03 Supply chain management +

Expert supply chain management practices were introduced to bring structure, consistency and control to the supplier base.

04 Vendor Management System technology +

The introduction of leading Vendor Management System technology supported better visibility, management information and programme control.

05 Management information +

Comprehensive and regular management information gave the client clearer insight into contingent labour expenditure and activity.

06 Standardised recruitment processes +

Standardisation of recruitment processes and candidate experience helped create a more consistent journey from attraction through to induction and beyond.

07 Permanent PSL management +

In addition, the Guidant team manages the permanent PSL, augmenting the client’s internal Talent Engagement Team.

Results

A long-term partnership delivering savings, visibility and excellent service delivery.

Guidant’s relationship with the client continues to go from strength to strength. Working in partnership, the programme has delivered strong results across candidate placement, cost savings, visibility, candidate experience and compliance.

~1,000

Candidates placed per annum

£1.5m+

Cost savings over the first four years

High

Customer satisfaction

Excellent

Partnership strength

Candidate delivery

Guidant has placed an average of up to 1,000 candidates per annum, supporting the client’s high-volume contingent labour requirements.

Cost savings

The programme delivered over £1.5m in cost savings over the first four years of partnership.

Greater visibility

Guidant dramatically increased visibility of contingent labour expenditure, giving the client clearer insight and control.

Service and compliance

The programme achieved outstanding service delivery and compliance, as measured by Operational Excellence audit.

What our client says

“Customer satisfaction is continually high and the strength of our working partnership [with Guidant] is excellent. I am very impressed in their professionalism and their commitment to continuous improvement, they are very much a part of our team and I look forward to continued delivery contributing to our commercial success.”

Head of European Resourcing

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