RPO for the Life and Pensions Industry

“Guidant picked up our recruitment with only two months’ notice and rapidly built a customer focused onsite team to manage the recruitment activities. The challenge involved setting up and embedding a new operating model across a large area at a time of high volume and specialist resourcing needs. Against an initial forecast of 400 vacancies in the first 12-month period, Guidant filled 500 roles within the first 9 months of the contract, including many short notice, high volume recruitment campaigns.  

- HR Business Partner 


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Company Revenue 

11 million GBP





Region Supported 




Life and Pensions 

Nearly 100% of roles

are now filled through a combination of direct sourcing, internal mobility and leveraging a new referral programme 

Time to hire

has been reduced to less than half of our agreed target 


30% reduction

in cost per hire and continues to improve year-on-year 

The client, a specialist provider of business process outsourcing services for the UK Life & Pensions industry, won a major contract and urgently required hundreds of new staff across 10 UK locations within just five weeks. In addition, the organisation was already facing a number of recruitment challenges which required an expert solution in order to overcome them. 

These included: 

  • The absence of a strong employer brand was affecting candidate attraction 
  • The recruitment process was inconsistent and resulted in a poor candidate and manager experience 
  • The cost of hire was too high and there was a very heavy reliance on agencies 
  • There were low levels of internal mobility and employee referrals 
  • The usage and management of agencies was inconsistent and ineffective 
  • The lengthy time to hire was impacting the operational effectiveness of the business 
  • There was no system in place which was able to streamline and consolidate invoicing procedures 
  • There was a lack of meaningful management information 

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Suite 1403, Level 14
309 Kent Street
NSW 2000

United Kingdom

First Floor
Mulberry House
Parkland Square
750 Capability Green
Luton, LU1 3LU

United States

27777 Franklin Road
Suite 600
Michigan 48034

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