Guidant Global have received an outstanding Net Promoter Score (NPS) of +29 in a survey of more than 1,500 global recruitment suppliers. Among suppliers who rank in the top 80% of global spend, our NPS jumps to an incredible +58.
In addition, 90% of the 1,522 survey respondents said Guidant Global ranks in the top three of all MSPs they work with.
Supplier NPS up 11 points in two years
Our supplier NPS has been climbing steadily over the last few years, thanks to investments we’ve made in supporting and celebrating our supply chain partners to build long-term, mutually beneficial relationships.
Our 2021 supplier NPS of +58 is an 8 point increase on 2020, and 11 points higher than our 2019 score of +47.
Building supplier loyalty is a team effort
Everyone at Guidant Global who interacts with our global supply base has been pivotal in achieving these outstanding results, from back office support and senior leadership teams to project management offices and supplier relationship management teams.
I’m enormously proud of the relationships we’ve built with thousands of suppliers around the world, and these survey results prove once again that the dedication of our people is invaluable to them. I look forward to using the feedback we’ve received to improve our relationships even further throughout 2022.
Here’s why our supplier relationships matter
We partner with recruitment suppliers of all sizes, from local specialists to national agencies, across multiple sectors. We develop collaborative, open and honest relationships with suppliers who share our values which means that, together, we can deliver fast, credible and effective solutions to our customers.
Find out how our strong supplier relationships drive customer success.
About Net Promoter Score (NPS)
Net Promoter Score (NPS) measures customer experience using the question, ‘How likely is it that you would recommend Guidant Global to a friend or colleague?’ Respondents choose an answer from a scale of 0-10, 0 being ‘Not at all likely’ and 10 being ‘Extremely likely’. Respondents are then categorised as brand ‘Promoters’, ‘Passives’ or ‘Detractors’ depending on the score they gave.
Find out more about Net Promoter Score at the NICE Satmetrix website.