Understanding the Maturity Model in Workforce Management
Carolyn Fortenberry

3 minutes

Understanding the Maturity Model in Workforce Management

As any business evolves and grows, the need for effective recruitment and workforce management strategy becomes increasingly important. To address this, many business leaders are adopting maturity models to assess the level of maturity in their recruitment processes.

What is a Maturity Model?

A maturity model is a framework that helps companies evaluate and improve their processes, capabilities, and practices. It provides a structured approach to measure the maturity level of a specific area within a company. Maturity models typically consist of different stages or levels, each representing a specific level of maturity.


Benefits of Using a Maturity Model in Workforce Management:

Assessing a business’s current position

Implementing a maturity model enables a company or organization to objectively assess their current recruitment and workforce management processes and identify areas that could be improved. By understanding the existing gaps, they can develop targeted strategies to enhance their recruitment function.

Benchmarking processes

Maturity models provide a standardized framework for benchmarking processes against industry best practices. This enables the comparison of their performance with others in the same industry or sector, in order to foster a culture of continuous improvement.

Creating a roadmap for development and progression

Maturity models provide a roadmap to progress from one maturity level to the next. It helps define goals, prioritize actions, and allocate resources effectively, ensuring a strategic approach to workforce management.

How to Implement a Maturity Model in Workforce Management

1. Define the Maturity Levels: The first step in implementing a maturity model is to define the different maturity levels that align with an organization's goals and objectives. Common maturity levels include ad hoc, repeatable, defined, managed, and optimized.

2. Assess Current State: Conduct a comprehensive assessment of the organization's current processes against the defined maturity levels. This involves evaluating key aspects such as sourcing strategies, candidate selection, onboarding, diversity and inclusion practices, and technology adoption.

3. Identify Gaps and Prioritize Actions: Analyze the assessment findings to identify gaps and areas for improvement. Prioritize actions based on the potential impact and feasibility, considering the organization's resources and capabilities.

4. Develop Improvement Initiatives: Develop targeted improvement initiatives to address the identified gaps. These initiatives may include streamlining recruitment workflows, enhancing candidate experience, implementing technology solutions, or upskilling recruiters.

5. Monitor and Measure Progress: Implement metrics and key performance indicators (KPIs) to monitor the progress of the improvement initiatives. Regularly review and assess the effectiveness of the actions taken, making necessary adjustments along the way.

About the author

Carolyn Fortenberry is Senior Vice President of the Customer Office of the Impellam Group. She specialises in innovative approaches to identifying and unlocking opportunities for lifelong value, continued growth and partnerships for clients across the Impellam Group, including Guidant Global. She has 20 years’ experience in workforce management and looks to objectively lead and elevate conversions to ensure alignment with client strategic initiatives.

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