Customer success story

Delivering efficiency, diversity, and talent excellence in the insurance sector

Supporting a leading global insurance provider in overcoming workforce management challenges and enhancing their ability to attract and retain top technology talent.

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Impact at a glance

A long-term strategic recruitment partnership supporting contingent and permanent hiring. Improving governance, clarity, recruitment efficiency, candidate quality and diversity within technology roles.

50 days

Average time to hire for permanent roles

10 days

Average time to hire for contract roles

2:1

CV to interview and interview to offer ratio

Scrum master placements from interview day

8 of 28

Roles filled by female candidates in Q2

Programme impact: Improved administration, communication, end-to-end timescales, stakeholder management, recruitment transparency and decision-making.

InsuranceClient sector

Global providerLeading insurance client

100 yearsClient experience

900+ locationsWorldwide presence

Technology talentSpecialist hiring support

e-volutionVendor management system

The Situation

A leading global insurance provider needed support overcoming workforce management challenges and attracting top technology talent.

Guidant Global and Lorien are both part of Impellam Group: a connected group offering unparalleled workforce and STEM talent solutions expertise to provide organisations with mission-critical skillsets to future-proof their business.

Guidant Global and Lorien, working in collaboration, partnered with a leading global insurance provider with a century of experience and a presence in over 900 locations worldwide.

Our objective was to support LSM in overcoming workforce management challenges and enhancing their ability to attract and retain top technology talent.

The client required a long-term strategic recruitment partner to provide governance, clarity and oversight of their contingent workforce, while also supporting the growth of key business functions through specialist technology recruitment expertise.

Client profile

900+

The client has a worldwide presence across more than 900 locations, with a century of experience in the insurance sector.

Collaborative delivery

Guidant & Lorien

Working together as part of Impellam Group, Guidant Global and Lorien supported the client with workforce and STEM talent solutions expertise.

The Challenge

The client needed governance, clarity and oversight of their contingent workforce, alongside specialist technology recruitment expertise.

They faced a large administrative burden, needed better tracking and reporting of recruitment activity, and were looking to increase diversity, with a specific desire to increase the number of female candidates in technology roles as technology skill demand expands.

Governance and oversight

The client required a long-term strategic recruitment partner to provide governance, clarity and oversight of their contingent workforce.

Technology recruitment expertise

They needed specialist technology recruitment expertise to support the growth of key business functions.

Administrative burden

The client faced a large administrative burden, with clear potential for efficiency improvements in their recruitment processes.

Tracking and reporting

Better tracking and reporting of recruitment activity was needed to enhance transparency and inform decision-making.

Increasing diversity

The client wanted to increase the number of female candidates in technology roles, with a view to future-proofing their business as technology skill demand expands.

The Solution

A dedicated onsite team, supported by Lorien’s expertise and e-volution, Impellam’s proprietary vendor management system.

Guidant Global, through Lorien’s expertise, embedded a dedicated team and worked alongside the client’s internal team to integrate seamlessly with existing processes, ensuring minimal disruption to business as usual while identifying opportunities for process enhancements.

01 Dedicated onsite client service managers +

Guidant Global, through Lorien’s expertise, embedded a dedicated team of two onsite client service managers: one focused on contingent hiring and the other on permanent recruitment, both reporting to our Portfolio Client Services Director.

02 e-volution vendor management system +

We implemented e-volution, Impellam’s proprietary vendor management system, enabling comprehensive monitoring of recruitment activity and detailed reporting on key service level agreements such as spend, candidate flow, interviews and time to hire.

03 Focused interview day +

To respond to urgent hiring needs, we organised a focused candidate interview day for scrum master roles, streamlining the interview process and enabling immediate hiring decisions.

04 Seamless process integration +

We worked alongside the client’s internal team to integrate seamlessly with existing processes, ensuring minimal disruption to business as usual while identifying opportunities for process enhancements.

05 Continuous improvement and KPIs +

Collaborative sessions with client stakeholders took place on a quarterly and monthly basis, ensuring continual improvement and addressing emerging challenges. New and more efficient KPIs were implemented, including reducing time-to-fill and improving candidate quality ratios.

06 Diversity strategy +

We also began implementing strategies to increase the submission of female candidates for technology roles, with a view to further improving diversity within the organisation.

Results

The partnership delivered significant improvements in efficiency, recruitment quality, transparency and stakeholder management.

Time to hire was significantly decreased, candidate quality improved, and automation reduced the administrative burden, allowing the client to focus on core business activities. Improved efficiency and transparency in recruitment processes also led to a much clearer overview and better decision-making.

50 days

Permanent roles filled

10 days

Contract roles filled

15 days

Niche skillsets filled

2:1

Candidate quality ratios

8 of 28

Female candidates placed in Q2

Time to hire significantly decreased

Permanent roles were filled in an average of 50 days and contract roles in 10 days, or 15 days for niche skillsets, surpassing previous targets.

Candidate quality improved

Candidate quality improved, with a 2:1 CV to interview ratio and a 2:1 interview to offer ratio, both exceeding the client’s original benchmarks.

Scrum master interview day

The scrum master interview day resulted in three successful placements out of eight vacancies.

Initial steps towards greater diversity

Female candidates were placed in eight of the 28 roles filled in Q2 of that year, with strategic plans in development to further this progress.

Administrative burden reduced

Automation use meant the administrative burden was significantly reduced, allowing the client to focus on core business activities.

Improved transparency and decision-making

Improved efficiency and transparency in recruitment processes led to a much clearer overview and better decision-making.

The partnership has been highly valued by the client, with substantial improvements in administration, communication, end-to-end timescales and stakeholder management, as recognised by key internal stakeholders.

Project impact

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