Customer success story

Enabling strategic talent acquisition through a Workforce Health Check

A leading UK-based technology organisation, navigating a period of substantial transformation, recognised the need for a fresh approach to talent acquisition and workforce management.

Impact at a glance
A comprehensive Workforce Transformation Health Check. Reviewing strategy, capability, and technology across both permanent and contingent talent acquisition.
Workforce
Transformation Health Check
Permanent
Talent acquisition
Contingent
Workforce strategy
HR
Leadership team
ATS
Technology review
Programme impact: This transformation enabled the business to move away from ad hoc hiring, delivering a structured programme that emphasises efficiency, quality, and risk management while maintaining cost control.
UK-basedTechnology organisation
SubstantialTransformation
PermanentRoles in scope
ContingentRoles in scope
HR DirectorLed by
The Situation

A leading UK-based technology organisation, navigating a period of substantial transformation, recognised the need for a fresh approach to talent acquisition and workforce management.

Facing increased demand across both permanent and contingent roles, the business sought to accelerate its growth and innovation with an optimised recruitment strategy.

Led by the HR Director, the organisation brought in Guidant Global to assess and overhaul its workforce model, with the goal of achieving efficiency, quality, and control in its hiring processes.

With concerns about the ability of the current recruitment model to support business transformation, the HR leadership team wanted the full picture on the current state of affairs and a robust plan for improvement.

Organisation
UK-based technology
A leading UK-based technology organisation, navigating a period of substantial transformation.
Workforce model
Permanent & contingent
The business sought to accelerate its growth and innovation with an optimised recruitment strategy.
The Challenge

The organisation’s existing recruitment function was predominantly tactical, relying on fragmented and transactional hiring practices that were preventing progress.

Several challenges emerged:

01
Heavy reliance on external agencies

Heavy reliance on external agencies, leading to increased expenditure and inconsistent recruitment outcomes.

02
ATS investment

Recent investment in an Applicant Tracking System (ATS) was falling short of expectations, failing to provide the level of value anticipated.

03
Manual recruitment processes

Manual recruitment processes resulted in slow turnaround times and frustration among managers.

04
Limited oversight and accountability

Lack of measurable KPIs and performance visibility causing limited oversight and accountability.

05
Candidate experience

Undefined roles, under-resourcing, and inconsistent candidate experiences impacted employer branding and talent attraction.

06
Workforce strategies in silos

Permanent and contingent workforce strategies operated in silos, restricting insight and long-term workforce planning.

07
Automation and data quality

Limited automation and poor data quality further undermined decision-making.

The Solution

Guidant Global performed a comprehensive Workforce Transformation Health Check, reviewing strategy, capability, and technology across both permanent and contingent talent acquisition.

Key actions included restructuring the talent function, introducing a Head of Talent Acquisition & Workforce Strategy, and repositioning advisors as Recruitment Business Partners.

01 Talent acquisition effectiveness review +

Talent acquisition effectiveness review. End-to-end assessment of recruitment operations, including candidate experience, employer value proposition (EVP) maturity, stakeholder engagement, and process design.

02 Deep discovery and data-led insight +

Deep discovery and data-led insight. Extensive interviews with stakeholders and suppliers, root-cause analysis, and detailed data review on hiring activity and contingent workforce spend across regions.

03 Strategic transformation roadmap +

Strategic transformation roadmap. Phased recommendations - balancing immediate impact with sustainable change, developed in partnership with HR leadership.

04 Recruitment processes and dashboards +

Recruitment processes were automated, dashboards implemented for performance visibility, and structured supplier engagement frameworks established.

05 Workforce planning and upskilling +

Quarterly workforce planning forums were launched, and recruiters received targeted upskilling in specialist sourcing and sector knowledge.

06 Long-term strategies +

Long-term strategies focused on formalising agency tiering and governance, integrating contingent labour into workforce planning, implementing triage protocols, and developing clear non-permanent labour policies.

Results

The organisation benefited from a fully realised workforce transformation roadmap.

Confidence in the recruitment function increased, with improved visibility, governance, and control across permanent and contingent hiring. There was stronger alignment between HR, procurement, and business units, enabling informed decision-making and a more integrated approach to talent acquisition.

Roadmap
Fully realised workforce transformation
Visibility
Improved performance oversight
Control
Permanent and contingent hiring
Alignment
HR, procurement and business units
Automation
Data-driven insights

Fully realised workforce transformation roadmap

The organisation benefited from a fully realised workforce transformation roadmap.

Stronger alignment

There was stronger alignment between HR, procurement, and business units, enabling informed decision-making and a more integrated approach to talent acquisition.

Trusted strategic partner

Guidant Global became a trusted strategic partner, supporting the organisation’s objectives with clarity around workforce performance, risk, and opportunity.

Enhanced data-driven insights and automation have empowered HR and procurement leaders to make confident, future-focused decisions that support ongoing innovation and growth.

Project impact
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