Delivering a Future-Ready Hybrid MSP & Services Procurement Model at Global Scale

A national, heritage UK retailer with a highly dispersed estate faced growing pressure to secure temporary labour in a tightening market while maintaining strong governance, cost control and worker experience.

The organisation operated across hundreds of sites with differing demand patterns, skill shortages and local labour market constraints. Fulfilment levels were inconsistent, with some locations experiencing rates as low as 75%.

Partnering with Guidant Global, the organisation set out to stabilise fulfilment, improve visibility across its contingent workforce management and build a more resilient model capable of scaling through peak demand.

The organisation operated across hundreds of sites with differing demand patterns, skill shortages and local labour market constraints.

Manual processes created limited visibility and made it difficult to control spend and manage suppliers effectively.

The existing approach increased compliance risk and made it harder to respond quickly during peak demand.

A hybrid managed service model combining direct sourcing with a rationalised, performance-managed supplier network.

Technology replaced spreadsheet-based processes, creating a single system for requisitioning, onboarding, time capture and reporting.

Fulfilment Improved

Fulfilment increased from approximately 75% to close to 100% in challenging locations.

Quality and Consistency Improved

Supplier numbers were reduced by more than 50%, improving quality and consistency.

Spend, Audit Readiness and Visibility Strengthened

The programme delivered ongoing annual savings of over 5% on managed spend, strengthened audit readiness and provided clear, real-time visibility of workforce utilisation, cost and performance across the national estate.